Privacy Policy

Who we are

Summer is a voice-first personal assistant service for older adults, operated by Quelrix Tech LLC (“Summer”, “we”, “us”). This policy explains what personal data we collect when you or your loved one uses Summer by phone, WhatsApp, or our website, and what rights you have over that data.

Data we collect

We collect only what we need to answer the phone and complete requests:

• Account data: name, email address, phone number, country, language preference, and whether the account is for yourself or a loved one.
• Loved one data: name, phone number, home address, and any preferences you choose to share (favorite stores, doctors, dietary notes, mobility notes).
• Caregiver or family contact data: name, relationship, and phone number of the people you designate.
• Call and message data: call metadata (time, duration, phone number), voice recordings and transcripts of calls with Summer, and WhatsApp message content when you contact us there.
• Service request data: the errands and orders placed on your behalf, such as rides, groceries, food, pharmacy items, and reminders.
• Technical data: IP address, browser type, device type, and basic analytics about how our website is used.

How we use your data

We use personal data to operate the service and for no unrelated purpose. Specifically: to identify the caller, understand and fulfill requests, place orders with third-party providers, send reminders and confirmations, keep designated family members updated, provide customer support, prevent fraud and abuse, comply with legal obligations, and improve the quality and accuracy of our assistant.

We do not use your data for advertising, and we do not build advertising profiles.

How we share your data

We share personal data only with service providers who need it to deliver what you asked for, and only the minimum necessary:

• Meta Platforms, Inc. (WhatsApp Business Platform), when you communicate with Summer over WhatsApp. Message content and phone number are processed by WhatsApp to deliver those messages.
• Voice and AI infrastructure providers that power call handling, speech recognition, and language understanding.
• Fulfillment partners such as ride-hailing, grocery, restaurant delivery, and pharmacy services, to place the specific order you requested.
• Cloud hosting, database, and authentication providers that store account and call data securely.
• Legal and safety recipients, when required by law, valid legal process, or to protect someone from harm.

We do not sell your data

We do not sell, rent, or trade personal data, voice recordings, transcripts, or WhatsApp message content to any third party, and we do not share it with data brokers.

Consent and opt-in

Before Summer calls or messages a loved one, the account holder confirms they have permission to share that person’s contact details. WhatsApp messaging only begins after you or your loved one explicitly opts in by messaging us or by giving consent during onboarding.

You can withdraw consent at any time by replying STOP on WhatsApp, telling Summer on a call, or emailing andrea@hisummer.app. Withdrawing consent stops future messages and calls.

Data retention

Account data is retained while your account is active. Call recordings and transcripts are retained for up to 12 months so we can resolve disputes and improve service quality, then deleted or irreversibly anonymized. WhatsApp message content is retained for up to 12 months. Records we must keep for tax, accounting, or legal reasons are retained for the period the law requires.

Security

Data is encrypted in transit and at rest, access is limited to the small number of staff who need it, and access is logged. No system is perfectly secure, but we notify affected users and regulators of any breach as required by applicable law.

Your rights

Depending on where you live, you may have the right to access, correct, export, restrict, or delete your personal data, to object to certain processing, and to complain to a data protection authority. You may exercise any of these rights by emailing andrea@hisummer.app.

To delete your account and all associated data, see our Data Deletion page.

Children

Summer is designed for adults. We do not knowingly collect personal data from anyone under 18. If we learn we have, we delete it.

International transfers

Summer operates in the United States and Colombia. Personal data may be processed in the United States and other countries where our service providers operate, using appropriate safeguards such as standard contractual clauses where required.

Changes to this policy

If we make a material change, we update the effective date above and notify account holders by email or WhatsApp before the change takes effect. Continuing to use Summer after that date means you accept the updated policy.